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Christmas Returns Policy

Christmas extended return policy.

Any items purchased on our website between 1st November 2017 and 20th December 2017 will have up to and including the 24th January 2018 to be returned to us in their original, unused condition. Items must be accompanied by valid proof of purchase. Refunds will be processed back to the original payment method.

Any items purchased outside this time will be subject to our standard returns policy below.

Returns Policy

Unwanted or Unsuitable Items

If you are not completely satisfied with your purchase from The Marble Run Shop you may return any item in its original condition within 14 days of purchase for a refund. All products must be returned in their original packaging and in a re-saleable condition (with any seals or wrapping unbroken). Products that are returned in any condition deemed by our company as unacceptable will be returned to the original shipping address. Items deemed unacceptable will not receive an exchange or refund of any kind.
You are responsible for the cost of returning unwanted items to us. Please note that refunds do not include any shipping fee's applied at the time of purchase nor will we refund the cost of any shipping charges applied upon returning products to our company or in the exchange of products unless the reason for the return is due to an error on our part.

How to Return a Product

1. Please email us for a returns authorization, or use the form on the "Contact Us" page. Please provide your order number, and a brief explanation of the problem.
2. Post your goods back to our Customer Services Department. Our returns address is:

The Marble Run Shop
J Adjare
11 Ruskin Rd
Hove
East Sussex
BN3 5HA
UK

Please pack the items so that they will not be damaged in transit. Include a copy of your receipt/delivery note and a brief note of the reason for return. We recommend that you send the item/items by recorded delivery, as we cannot be held responsible for goods that don't arrive.

Cancellation Policy

If you change your mind about an order that you have placed online then you are able to contact us and cancel it at any time before the order is shipped. We do try to ship orders within 24hours of receipt, all customers will receive a email when shipping has occurred. If the order has already been shipped you will be liable for the return postage and a refund will be given once the item arrives back with us. Please note that refunds do not include any shipping charges.

Cancellation by us

We reserve the right to cancel the order if:

  • we have insufficient stock to deliver the goods you have ordered
  • we cannot obtain payment
  • a product, price, or offer description fault has been identified
  • we do not deliver to your area
  • store collection has been selected during checkout and no contact has been made by the buyer to arrange collection, within 3 working days.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

 
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